Website Terms of Use

The website located at www.altruvia.app (the "Site") is a copyrighted work belonging to Altruvia, LLC ("Company", "us", "our", and "we"). Certain features of the Site may be subject to additional guidelines, terms, or rules posted in connection with such features. All additional terms are incorporated by reference into these Terms.

THESE TERMS OF USE (THESE "TERMS") SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE. BY ACCESSING OR USING THE SITE, YOU ACCEPT THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT) AND REPRESENT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THEM. YOU MAY NOT USE THE SITE IF YOU ARE UNDER 18 OR IF YOU DISAGREE WITH ANY PART OF THESE TERMS.

PLEASE BE AWARE THAT THE DISPUTE RESOLUTION SECTION CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER.

Account Creation: To use certain features you must register and provide accurate information. You agree to maintain accuracy and may delete your account at any time. We may suspend or terminate accounts under the Termination section.

Account Responsibilities: You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of unauthorized use. We are not liable for losses from compromised credentials.

License: Subject to these Terms, we grant a limited, revocable, non‑transferable license for personal, non‑commercial use.

Restrictions: You will not (a) sublicense, sell, rent, lease, transfer, or commercially exploit the Site or its content; (b) modify, reverse engineer, decompile, or create derivative works; (c) use the Site to build a competing product; (d) copy, reproduce, distribute, display, or transmit any portion except as expressly permitted. Future updates are also subject to these Terms.

Modification: We may modify, suspend, or discontinue the Site (in whole or part) without liability.

No Support: We have no obligation to provide support or maintenance for the free Site offering.

Ownership: All intellectual property in the Site (excluding your User Content) belongs to Company or its suppliers. No rights are granted except the limited license. Implied licenses are disclaimed.

Feedback: You grant us an irrevocable, royalty‑free right to use and exploit feedback without obligation or attribution.

Definition: 'User Content' means any information or content submitted to or used with the Site (e.g., profile data, posts). You are solely responsible and assume all risks including reliance by others and disclosure of personal info.

License: You grant Company a worldwide, irrevocable, nonexclusive, royalty‑free, sublicensable license to host, reproduce, distribute, display, perform, create derivative works of, and otherwise use User Content solely to operate and provide the Site.

Acceptable Use: You will not submit content that infringes rights, is unlawful, abusive, harmful, deceptive, defamatory, obscene, hateful, or otherwise objectionable; exploit minors; violate law; introduce malware; send spam; harvest data; interfere with operations; gain unauthorized access; harass users; or use automation to create accounts or scrape, except for revocable public search engine indexing subject to robots.txt.

Enforcement: We may monitor, remove, or modify User Content and may suspend accounts for violations. We may report unlawful activity to authorities.

You will indemnify and hold harmless Company and its officers, employees, and agents from claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising from (a) your use of the Site, (b) violation of these Terms, (c) violation of law, or (d) User Content. We may assume defense at your expense; you will not settle without written consent.

Third‑Party Links & Ads: The Site may display links or ads from third parties. We do not control or endorse and use is at your own risk. Their terms and privacy policies govern.

Other Users: We are not responsible for User Content of others and do not guarantee accuracy or quality. Interactions are solely between users.

Release: You release Company from claims arising out of interactions with other users or third‑party links. California users waive Section 1542.

THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON‑INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, SECURE, ERROR‑FREE OPERATION OR FREEDOM FROM HARMFUL CODE.

Some jurisdictions do not allow exclusion of implied warranties; limitations may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW WE (AND SUPPLIERS) ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF POSSIBILITY. USE IS AT YOUR OWN RISK.

TOTAL LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED FIFTY (50) U.S. DOLLARS. SOME JURISDICTIONS MAY LIMIT THESE DISCLAIMERS.

We may suspend or terminate access (including Accounts) for any breach. Upon termination rights cease and User Content may be deleted. Sections intended to survive will remain in effect.

We respond to notices of alleged copyright infringement per the Digital Millennium Copyright Act (DMCA). Provide: signature; identification of works; identification and location of infringing material; contact info; good faith statement; and accuracy statement under penalty of perjury.

Misrepresentation may subject complainant to liability under 17 U.S.C. §512(f).

Send DMCA notices to support@altruvia.app. A designated agent registration with the Copyright Office is in progress; until it completes, this email is the notice channel.

Changes: We may revise Terms; updates become effective upon posting or notice. Continued use signifies acceptance.

Dispute Resolution & Arbitration: Most concerns can be resolved informally. Failing resolution, binding arbitration under the Federal Arbitration Act and JAMS rules applies, with small claims and IP protection exceptions; no class actions; 30‑day opt out permitted via written notice to support@altruvia.app or 920 S 680 W, Payson, Utah 84651.

Export: You agree to comply with U.S. export control laws.

Disclosures: California users may contact the Division of Consumer Services at 400 R Street, Sacramento, CA 95814 or (800) 952‑5210.

Electronic Communications: You consent to electronic communications satisfying legal requirements for written notices.

Entire Agreement: These Terms constitute the entire agreement; severability and assignment rules apply; headings are for convenience; 'including' means 'including without limitation'.

Copyright/Trademark: Copyright © 2026 Altruvia, LLC. All rights reserved. Marks are property of their respective owners.

Contact: 920 S 680 W, Payson, Utah 84651 | support@altruvia.app

We are continually building and iterating on the Altruvia platform. Any references (on the Site, in demos, roadmap discussions, presentations, proposals, pricing pages, emails, or other collateral) to future, beta, experimental, or planned features, modules, integrations, AI capabilities, analytics, or outcomes (collectively, 'Planned Functionality') are forward‑looking and provided for general information only.

By accessing the Site, creating an account, or purchasing any plan you acknowledge and agree that: (a) Planned Functionality may be in various stages of research, design, development, limited beta, or evaluation; (b) we make no commitment, promise, timeline, service level, or guarantee that any Planned Functionality will be released, released in a particular form, or remain available; (c) priorities may shift and features may be modified, delayed, reprioritized, or cancelled without notice; and (d) you will not rely on the availability of any Planned Functionality in making purchasing or operational decisions unless expressly set out in a mutually executed written agreement signed by both parties.

We may, without liability, limit, suspend, deprecate, or remove existing features (including generally available or beta features) to maintain security, performance, legal compliance, user experience coherence, or strategic focus. Where feasible we may provide advance notice, but are not obligated to do so.

Forward‑looking statements (including potential efficiency gains, automation scope, or impact metrics) are inherently uncertain; actual results may differ. We disclaim liability for costs, damages, or lost opportunities arising from reliance on Planned Functionality or continued availability of any specific feature, except to the extent expressly required under an agreement signed by both parties.

Nothing in this section alters our data handling obligations under the Privacy Policy; removal or postponement of a feature does not reduce protections applied to your existing data.

Payment processing services for organizations that connect a bank account to receive donations or other payments on Altruvia are provided by Stripe and are subject to the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal/full), which includes the Stripe Terms of Service (https://stripe.com/legal/ssa) (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as an organization receiving payments on Altruvia, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.

As a condition of Altruvia enabling payment processing services through Stripe, you agree to provide Altruvia accurate and complete information about you and your organization, and you authorize Altruvia to share it and transaction information related to your use of the payment processing services provided by Stripe.

These subscription commitments apply to the Altruvia service and take precedence over conflicting modification or termination provisions in these Terms. Automatic plan changes and related charges require your acceptance of this version of the Terms.

Active contacts: A contact counts when the record is neither deleted nor archived and the person has, within the last 24 months, made a gift, registered for an event, submitted a form, signed a petition or pledge, participated in a program, volunteered, or clicked a link in an email we sent. Gifts count by their gift date, not their import date. Email opens, email deliveries, staff notes or tasks, and importing a record do not count as engagement. Lapsed contacts remain on file without contact charges and may still receive email; those sends count against your plan's monthly campaign-email allowance.

Trial: Your 14-day free trial includes importing your data and a separate $5 AI allowance measured at provider cost. A card is required at signup. Unless you cancel before the trial ends, you authorize us to charge the card on file for your selected subscription on day 15. If the trial does not convert to a paid subscription, the account becomes read-only, with free data export still available, and is deleted 30 days later. We send warnings before deletion.

Contact growth and plan changes: Donations, sign-ups, imports and manual entry continue when you exceed your plan's contact capacity. A 10% buffer covers up to 110% of that capacity. Above the buffer, we give at least 30 days' notice of the new plan and price. If your count still exceeds the buffer when the notice expires, you authorize us to move you to the smallest published plan that fits your active-contact count and charge the card on file. Monthly customers pay the new price from the next invoice. For annual customers, the charge is the difference between the plans' monthly prices, less the 15% annual discount, multiplied by the whole months remaining in the term; partial months are not charged. For example, an $80 monthly difference with seven whole months remaining costs $476. Above the published self-service range, we arrange a quote. We never move you to a lower plan automatically. Before renewal we tell you if a smaller plan fits your active-contact count; you may schedule that change to take effect at renewal and cancel it at any time before then.

Price lock: The price of your selected plan is fixed for your monthly or annual subscription term. We do not increase that plan's price during the term. A notified change to a different plan because your active-contact count has grown is governed by the preceding paragraph. We notify you before any plan change; any increase to the price of the same plan applies only at renewal.

Platform fee: We charge 1% on online gifts, event tickets and shop sales, in addition to Stripe's processing fees paid by the organization directly to Stripe. We charge no platform fee on transactions recorded manually. The platform fee is capped at $200 per gift. A full refund of a gift includes a refund of its platform fee; a partial refund includes the same proportion of the original platform fee.

AI allowance and top-ups: Each plan includes an organization-wide allowance measured at AI providers' charges without markup, displayed as a percentage with a usage breakdown. All AI work counts, including document indexing and search; indexing during your organization's first 30 days is free. When the available allowance is exhausted, chat pauses until allowance becomes available again or you buy a top-up. Background source ingestion may continue at our expense, subject to a per-cycle limit of 25% of the plan's included allowance; this additional processing is not available to guest demos. Top-ups of $10, $25 or $50 are sold at cost, expire 12 months after purchase, and are never purchased automatically. To refund an unused top-up, contact support. A partial refund removes the same proportion of the top-up's remaining credits.

Data export and cancellation: You may export your organization's data free of charge at any time. If a renewal payment fails, you keep full access while the payment is retried and we notify you of each failed attempt; the account becomes read-only only when the retries are exhausted or the subscription is cancelled. After cancellation takes effect, the account becomes read-only and export remains free. We do not automatically delete the data of a customer who has paid: we delete it when you ask us to, or after giving you at least 30 days' written notice. An unconverted trial has the separate 30-day read-only export period stated above, and we send warnings before that deletion. These export rights survive cancellation until the data is deleted.